This course is ideal for learners who want to learn basic customer service techniques to help them deal with their internal and external customers everyday.
Customer Service is an interactive e-module that is designed for learners in the corporate environment who must deal with internal and external customers on a daily basis. The module embraces a broad perspective of who our customers are, and helps learners develop customer service mindsets.
This module addresses the importance of customer service in an organisation and provides useful techniques to help learners deal with different types of customers in various situations. Learners will be presented with practical scenario-based examples and exercises to help them apply the customer service techniques they learn in this course.
At the end of this module, you will be able to:
This module discusses the fundamentals of customer service to help us identify customers who are important to us and evaluate things that are important to our customers.
This module discusses 12 customer service techniques that will enable you to provide great service to your customers.
Customer Service Basics (Interactive)
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