1. Educational Background:

• Preferred Requirement: Background in Human Resources, business administration, operations management, or other related fields with an interest in HR process optimization or continuous improvement.

2. Work Experience:

• Minimum Requirement: Open for all.

3. Language Proficiency:

• Medium of Instruction: English
• Requirement: Candidates should be able to read, write, and communicate with basic English as the course materials and instruction will be conducted in English.

4. Personal Traits:

• Open-mindedness: Willingness to learn new concepts and challenge existing ways of thinking.

5. Access to Technology:

• Stable internet connection for online sessions and access to the LMS.
• A laptop or desktop computer (with webcam and microphone) to participate in virtual classes, discussions, and assignments.
• Software access: Ability to download necessary files or tools as provided in the course.

This fully online e-learning course is tailored for HR professionals and individuals interested in process improvement, providing them with the knowledge and practical tools of Lean Six Sigma to enhance HR processes. Through an interactive and flexible learning platform, participants will explore how to reduce inefficiencies, eliminate waste, and improve the overall quality of HR operations such as recruitment, employee engagement, performance management, and onboarding.

Participants will engage with Lean Six Sigma methodologies like Process Mapping, Root Cause Analysis, Fishbone Diagrams, Pareto Charts, and the DMAIC (Define, Measure, Analyze, Improve, Control) framework—all while applying these concepts to real-world HR challenges. The course is structured to accommodate self-paced learning with access to online tutorials, videos, case studies, and assessments that ensure mastery of each concept.

Key learning outcomes include:

• Applying Lean Six Sigma principles to streamline HR workflows and increase operational efficiency.
• Identifying and resolving inefficiencies in key HR functions, including recruitment and talent management.
• Utilizing data-driven tools such as Process Mapping and Cause-and-Effect Diagrams to analyze and solve HR issues.
• Understanding and applying the DMAIC methodology to drive continuous improvement in HR processes.
• Enhancing the candidate experience, improving retention rates, and increasing employee satisfaction through process optimization.