Basic English Language Comprehension Proficiency of CEFR A2 Level
"Have you ever wondered why companies avoid complaints from customers? The way a company handles tough situations with their customers will determine the image of the company itself. No matter if your business is a small, medium, or big enterprise company, how to serve your customers plays an important role."
At the end of the lesson, Learners shall be able to
1) Understand the importance of Communication
2) Able to adapt tough situation involving customers
Be an Outstanding Customer Service Officer
